Course Details
Telecom KPIs, QoS/QoE Monitoring & Compliance Frameworks
5 Days
Course Overview
Telecom networks are regulated not only by technology standards but by measurable service quality outcomes that directly impact citizens, enterprises, and critical services. This course provides an end-to-end understanding of telecom Key Performance Indicators (KPIs), Quality of Service (QoS), Quality of Experience (QoE), and regulatory compliance frameworks across 2G–5G networks. Participants will learn how KPIs are defined, measured, audited, and enforced, how QoE differs from network-centric QoS, and how regulators and operators monitor compliance, handle complaints, and ensure service accountability.
Upcoming Trainings
Feb 9, 2026
New York, USA
Feb 23, 2026
Chicago, USA
Mar 9, 2026
Chicago, USA
Mar 23, 2026
Toronto, Canada
Target Audience
- Telecom regulators and policy makers
- Government officials in service quality oversight
- Compliance audit and reporting teams
- PSU and public sector telecom administrators
- Network operations & performance managers
- Spectrum and monitoring officers
- Consumer grievance and service quality teams
- Technical advisors and consultants
Prerequisites
- Basic understanding of: Telecom networks (2G–5G overview)
- Basic understanding of: Wireless and IP communication concepts
- Familiarity with: Regulatory or service delivery frameworks (helpful)
- No deep protocol or network engineering background required
Course Outline